About the Company
MeraTutor.AI is an AI-powered learning platform helping K-12 students learn smarter through personalised education. The platform focuses on PDF-based interaction, AI tutoring, and learning analytics for educators and parents.
Role Overview
The position involves helping parents, students, teachers, and partners successfully utilize MeraTutor.AI through onboarding, problem-solving, feedback collection, engagement maintenance, and renewal motivation.
Key Responsibilities
- Customer onboarding following signup or subscription
- Educating users on platform features (AI Tutor, doubt resolution, worksheets, handwritten evaluation, reports)
- Providing support via WhatsApp, calls, emails, and chat
- Resolving basic product issues and coordinating with technical teams
- Sending feature updates and educational content
- Re-engaging inactive users and collecting feedback
- Tracking customer interactions and renewal status
- Building relationships to enhance trust and reduce churn
- Sharing insights with product, sales, and marketing teams
Required Skills & Qualifications
- Fluency in Hindi, English, and Hinglish
- Strong customer service and problem-solving abilities
- Communication comfort with diverse stakeholder groups
- Disciplined follow-up practices
- Clear feature explanation capabilities
- Proficiency with WhatsApp, email, calls, Google Sheets, CRM tools
- Patient and service-oriented demeanor
- Educational sector understanding
- Feedback analysis and product insight generation
- Retention-focused mindset
Preferred Skills
Candidates with teaching experience (2-5 years), MBA graduates interested in EdTech, strong communicators, or professionals from customer support/success roles in SaaS or subscription businesses.
Key Performance Indicators
Monthly targets include contacting 90%+ new users within 24 hours, completing 70%+ onboarding, maintaining sub-2-hour response times, collecting 50+ monthly feedback entries, reactivating 25%+ inactive users, achieving 70%+ renewal rates, and securing 5-10 testimonials monthly.
Why Join
Competitive salary aligned with industry standards, company-sponsored training, extensive medical coverage, wellness programs, rewards and recognition, people-centric culture, global exposure, learning opportunities, and career growth within a supportive, innovative environment.